Abstract
Purpose
To review the literature on young people's perspectives on health care with a view
to defining domains and indicators of youth-friendly care.
Methods
Three bibliographic databases were searched to identify studies that purportedly measured
young people's perspectives on health care. Each study was assessed to identify the
constructs, domains, and indicators of adolescent-friendly health care.
Results
Twenty-two studies were identified: 15 used quantitative methods, six used qualitative
methods and one used mixed methodology. Eight domains stood out as central to young
people's positive experience of care. These were: accessibility of health care; staff
attitude; communication; medical competency; guideline-driven care; age appropriate
environments; youth involvement in health care; and health outcomes. Staff attitudes,
which included notions of respect and friendliness, appeared universally applicable,
whereas other domains, such as an appropriate environment including cleanliness, were
more specific to particular contexts.
Conclusion
These eight domains provide a practical framework for assessing how well services
are engaging young people. Measures of youth-friendly health care should address universally
applicable indicators of youth-friendly care and may benefit from additional questions
that are specific to the local health setting.
Keywords
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Article info
Publication history
Accepted:
December 18,
2012
Received:
August 16,
2012
Identification
Copyright
© 2013 Society for Adolescent Health and Medicine. Published by Elsevier Inc. All rights reserved.
